Online · Self-pacedFreeAdministration & Office ManagementBeginnerEnglish
Mailroom, Couriers and Visitor Management
A practical course for mailroom clerks, office assistants, visitor desk staff and office managers who run the flow of post, parcels and visitors through a building. Learn to receive, log and distribute incoming mail with a clear chain of custody, choose and book postal and courier services, recognise and respond to suspicious items, and register, badge, host and sign out visitors. It complements Reception and Front of House, which covers front-desk service, and Building Security and Access Control, which covers security systems.
Taught by iCompetent
- Modules
- 6
- Lessons
- 28
- Duration
- 4h 6m
- Level
- Beginner
- Quizzes
- 6 graded
Course content
6 modules · 28 lessons · 4h 6m
What a mailroom and a visitor service do for an organisation, who is responsible for what, and the records and confidentiality rules that run through all of the work.
- What the Mailroom and Visitor Service DoPreview8 min
- Roles, Responsibilities and Service Levels8 min
- Records, Logs and Chain of Custody9 min
- Confidentiality and Personal Data in Mail and Visitor Records9 min
- The mailroom and visitor service — quiz6 questions · pass 70%
Topics covered
Mailroom Management
Couriers and Shipping
Suspicious Mail
Visitor Management
Visitor Badges
Chain of Custody
Prefer to learn with a trainer?
We deliver the same material as classroom and in-house programmes, tailored to your team and your site.
Browse classroom coursesReviews
No one has reviewed this course yet. If you have taken it, yours would be the first.
There are no published reviews for this course yet.
Write a review
Checking your account…