Hôtels, restaurants, voyages et services touristiques.
Cours
25
Compétences
0
Santé, sécurité et environnement (HSE)
Awareness training for cleaners, janitorial and facilities staff, and the supervisors of any work area, aligned with the US OSHA housekeeping rules…
Ventes et marketing
A practical introduction to marketing for new marketing staff, small-business owners and anyone who works with a marketing team. Learn how markets…
Administration et gestion de bureau
Professional conduct for every channel you use at work: email, telephone, video calls and team chat. Learn to choose the right channel, set the right…
Ventes et marketing
A practical, beginner-level introduction to marketing online, for small business owners, marketing assistants and anyone who now looks after a…
Ventes et marketing
An intermediate course for people who lead or support customer experience work: build evidence-based personas and journey maps, run a voice of the…
Management et leadership
A practical introduction to communicating and working with colleagues, customers and suppliers from other cultures. Learn the main models of cultural…
Management et leadership
A practical beginner course for anyone at work on listening well and getting on with colleagues, managers, other departments and customers. Learn the…
Gestion des installations
Controlling the risk from water systems in buildings. Covers legionella and how it develops, the legal duties and responsible person role, risk…
Administration et gestion de bureau
Being the face of the organisation and running reception well. Covers first impressions and professional presence, greeting and managing visitors,…
Santé, sécurité et environnement (HSE)
How fire starts, spreads and is controlled in the workplace. Covers the fire triangle and classes of fire, ignition sources and fuel control,…
Santé, sécurité et environnement (HSE)
Carrying out a suitable and sufficient fire risk assessment for a workplace. Covers the five-step method, identifying fuel and ignition sources,…
Gestion des installations
The discipline of keeping buildings and workplaces running. Covers the scope of facilities management, hard and soft services, the legal and…
Administration et gestion de bureau
Planning and running business events that work. Covers defining objectives and scope, budgets and suppliers, venue selection and site visits,…
Ressources humaines
The legal framework managers and HR practitioners work within. Covers employment status and contracts, pay and working time, discrimination and…
Ressources humaines
Handling conduct, capability and grievance matters fairly and defensibly. Covers the employee relations climate, informal resolution, investigation,…
Management de la qualité
Measuring what customers actually think and handling complaints so that they strengthen the relationship. Covers satisfaction measurement beyond…
Gestion des installations
Delivering cleaning and waste services in buildings. Covers cleaning specifications and frequencies, methods and equipment, infection control and…
Gestion des installations
Managing fire safety in occupied buildings. Covers fire behaviour and the duties on those responsible, fire risk assessment, means of escape and…
Ressources humaines
A comprehensive introduction to the field of Human Resources, ideal for those new to HR or managers needing to understand the HR function.
Ressources humaines
This course equips participants with the essential skills for effective recruitment and interviewing to attract and select the best talent.
Ressources humaines
Equip HR professionals and managers with the skills to effectively manage employee relations, handle conflicts, and foster a positive work environment.
Ventes et marketing
A comprehensive course on retail business management, from store operations and merchandising to customer experience and e-commerce.
Ventes et marketing
This course focuses on strategies and techniques to build and maintain strong, long-lasting customer relationships.
Santé, sécurité et environnement (HSE)
A one-day, hands-on course in workplace first aid, cardiopulmonary resuscitation (CPR) and the use of an automated external defibrillator (AED). It is aligned with OSHA 29 CFR 1910.151 and current resuscitation guidelines.
Management et leadership
Learn practical strategies for managing difficult conversations and behaviors in the workplace.
