Diary and Travel Coordination

Genellikle neleri kapsar

1. 1

   Getting Started in Diary and Travel Support

   • The Diary and Travel Role
   • Calendar Tools and Their Features
   • Taking a Clear Request
   • Clear Confirmations and Messages
2. 2

   Diary Management

   • Principles of Diary Management
   • Scheduling and Coordination
   • The Week-Ahead and Day-Before Review
   • Handling Clashes and Double Bookings
   • Working Out Time Zones
3. 3

   Arranging Travel

   • Booking Travel and Accommodation
   • Itineraries, Documents and Preparation
   • Comparing Travel Options
   • Travellers with Particular Needs
   • Planning a Multi-Stop Trip
4. 4

   Disruption, Changes and Traveller Safety

   • Responding to a Delayed or Cancelled Flight
   • Changing and Cancelling Bookings Without Losing Money
   • Keeping Track of Travellers
   • When Things Go Wrong Abroad
5. 5

   Systems and Professional Practice

   • Systems, Suppliers and Policy
   • Working Well in the Role
   • Travel Expenses and Invoice Checks
   • Protecting Traveller Personal Data
6. 6

   Bringing It All Together

   • Case Study: A Week of Changes
   • Case Study: An Overseas Trip from Request to Return
   • Case Study: Hosting a Visitor's Day
   • Course Review and Next Steps