Online · Self-pacedFreeQuality ManagementBeginnerEN
Customer Satisfaction and Complaint Handling
Measuring what customers actually think and handling complaints so that they strengthen the relationship. Covers satisfaction measurement beyond surveys, complaint process design, recovery and response, extracting learning from complaint data, and closing the loop with the customer.
Taught by Icompetent Solutions
- Modules
- 3
- Lessons
- 6
- Duration
- 1h 8m
- Level
- Beginner
- Quizzes
- 3 graded
Course content
3 modules · 6 lessons · 1h 8m
Understanding perception, not just counting complaints.
- Perception Is the MeasurePreview12 min
- Designing Useful Measurement11 min
- Module 1 quiz4 questions · pass 70%
Topics covered
Customer Satisfaction
Complaints
Service Recovery
Voice of the Customer
Feedback
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