Hotels, restaurants, travel and tourism services.
Courses
18
Skills
0
Facilities Management
Controlling the risk from water systems in buildings. Covers legionella and how it develops, the legal duties and responsible person role, risk…
Administration & Office Management
Being the face of the organisation and running reception well. Covers first impressions and professional presence, greeting and managing visitors,…
Health, Safety & Environment
How fire starts, spreads and is controlled in the workplace. Covers the fire triangle and classes of fire, ignition sources and fuel control,…
Health, Safety & Environment
Carrying out a suitable and sufficient fire risk assessment for a workplace. Covers the five-step method, identifying fuel and ignition sources,…
Facilities Management
The discipline of keeping buildings and workplaces running. Covers the scope of facilities management, hard and soft services, the legal and…
Administration & Office Management
Planning and running business events that work. Covers defining objectives and scope, budgets and suppliers, venue selection and site visits,…
Human Resources
The legal framework managers and HR practitioners work within. Covers employment status and contracts, pay and working time, discrimination and…
Human Resources
Handling conduct, capability and grievance matters fairly and defensibly. Covers the employee relations climate, informal resolution, investigation,…
Quality Management
Measuring what customers actually think and handling complaints so that they strengthen the relationship. Covers satisfaction measurement beyond…
Facilities Management
Delivering cleaning and waste services in buildings. Covers cleaning specifications and frequencies, methods and equipment, infection control and…
Facilities Management
Managing fire safety in occupied buildings. Covers fire behaviour and the duties on those responsible, fire risk assessment, means of escape and…
Human Resources
A comprehensive introduction to the field of Human Resources, ideal for those new to HR or managers needing to understand the HR function.
Human Resources
This course equips participants with the essential skills for effective recruitment and interviewing to attract and select the best talent.
Human Resources
Equip HR professionals and managers with the skills to effectively manage employee relations, handle conflicts, and foster a positive work environment.
Sales & Marketing
A comprehensive course on retail business management, from store operations and merchandising to customer experience and e-commerce.
Sales & Marketing
This course focuses on strategies and techniques to build and maintain strong, long-lasting customer relationships.
Health, Safety & Environment
A one-day, hands-on course in workplace first aid, cardiopulmonary resuscitation (CPR) and the use of an automated external defibrillator (AED). It is aligned with OSHA 29 CFR 1910.151 and current resuscitation guidelines.
Management & Leadership
Learn practical strategies for managing difficult conversations and behaviors in the workplace.