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Online · Self-pacedFreeHuman ResourcesBeginnerEnglish

Disability Awareness at Work

For every employee, manager, recruiter and customer-facing team member: what disability is, visible and non-visible disabilities, respectful language and etiquette, and how to communicate with people who have hearing loss, sight loss or speech differences. Learn how reasonable adjustments work, how to make recruitment, documents, digital content, meetings, buildings and emergency evacuation accessible, and how to serve disabled customers, handle disclosure in confidence and prevent harassment. You receive a certificate of completion from iCompetent; it is awareness training, not a legal qualification.

Taught by iCompetent

Modules
6
Lessons
28
Duration
4h 2m
Level
Beginner
Quizzes
6 graded

Course content

6 modules · 28 lessons · 4h 2m

Why disability awareness matters in every job, what the word disability means, the many visible and non-visible forms it takes, and the two models that explain where barriers come from.

  • Why Disability Awareness Matters at Work
    Preview
    8 min
  • What Disability Means8 min
  • Visible and Non-Visible Disabilities8 min
  • The Medical Model and the Social Model8 min
  • Understanding disability — quiz6 questions · pass 70%

Topics covered

Disability Inclusion
Accessibility
Reasonable Adjustments
Equality
Customer Service

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