Online · Self-pacedFreeAdministration & Office ManagementBeginnerEnglish
Lean in Offices and Services
A practical introduction to Lean for office, administration, HR, finance, procurement and customer-service staff, and for managers of service teams. Learn to see the eight wastes and failure demand in transactional work, measure touch time against elapsed time, use Little’s law, cut queues, batches and handoffs, and make work visible, standard and right first time. It ends with daily huddles, levelling demand and capacity, improvement events and the rule never to automate a bad process.
Taught by iCompetent
- Modules
- 6
- Lessons
- 30
- Duration
- 4h 20m
- Level
- Beginner
- Quizzes
- 6 graded
- Enrolled
- 2
Course content
6 modules · 30 lessons · 4h 20m
What Lean means outside the factory, what makes service and knowledge work different, and how to see value through the eyes of the customer.
- Lean Beyond the Factory FloorPreview8 min
- What Makes Service Work Different9 min
- Value Through the Customer’s Eyes9 min
- Lean Myths in the Office8 min
- Choosing a First Process to Improve8 min
- Module 1 quiz7 questions · pass 70%
Topics covered
Lean
Office Improvement
Failure Demand
Process Flow
Visual Management
Service Teams
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