Classroom · Instructor-ledSales & MarketingBeginnerCertificate
Customer Relations Management
This course focuses on strategies and techniques to build and maintain strong, long-lasting customer relationships.
- Duration
- 3 days
- Modules
- 4
- Max students
- 20
- Language
- EN
In today's competitive landscape, managing customer relationships is key to business success. This training program provides participants with the skills to effectively manage customer interactions, improve satisfaction, and foster loyalty. The course covers everything from communication skills to leveraging CRM technology.
Course Outline
Foundations of CRM
- What is CRM?
- The Customer Lifecycle
- Building Rapport and Trust
Code
SM-05Price
Get a quoteType
ClassroomDuration
3 daysModules
4Skill Level
BeginnerLanguage
ENMax Students
20Certificate
YesAssessment
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