Oteller, restoranlar, seyahat ve turizm hizmetleri.
Kurslar
25
Beceriler
0
Sağlık, Güvenlik ve Çevre (HSE)
Awareness training for cleaners, janitorial and facilities staff, and the supervisors of any work area, aligned with the US OSHA housekeeping rules…
Satış ve Pazarlama
A practical introduction to marketing for new marketing staff, small-business owners and anyone who works with a marketing team. Learn how markets…
İdari İşler ve Ofis Yönetimi
Professional conduct for every channel you use at work: email, telephone, video calls and team chat. Learn to choose the right channel, set the right…
Satış ve Pazarlama
A practical, beginner-level introduction to marketing online, for small business owners, marketing assistants and anyone who now looks after a…
Satış ve Pazarlama
An intermediate course for people who lead or support customer experience work: build evidence-based personas and journey maps, run a voice of the…
Yönetim ve Liderlik
A practical introduction to communicating and working with colleagues, customers and suppliers from other cultures. Learn the main models of cultural…
Yönetim ve Liderlik
A practical beginner course for anyone at work on listening well and getting on with colleagues, managers, other departments and customers. Learn the…
Tesis Yönetimi
Controlling the risk from water systems in buildings. Covers legionella and how it develops, the legal duties and responsible person role, risk…
İdari İşler ve Ofis Yönetimi
Being the face of the organisation and running reception well. Covers first impressions and professional presence, greeting and managing visitors,…
Sağlık, Güvenlik ve Çevre (HSE)
How fire starts, spreads and is controlled in the workplace. Covers the fire triangle and classes of fire, ignition sources and fuel control,…
Sağlık, Güvenlik ve Çevre (HSE)
Carrying out a suitable and sufficient fire risk assessment for a workplace. Covers the five-step method, identifying fuel and ignition sources,…
Tesis Yönetimi
The discipline of keeping buildings and workplaces running. Covers the scope of facilities management, hard and soft services, the legal and…
İdari İşler ve Ofis Yönetimi
Planning and running business events that work. Covers defining objectives and scope, budgets and suppliers, venue selection and site visits,…
İnsan Kaynakları
The legal framework managers and HR practitioners work within. Covers employment status and contracts, pay and working time, discrimination and…
İnsan Kaynakları
Handling conduct, capability and grievance matters fairly and defensibly. Covers the employee relations climate, informal resolution, investigation,…
Kalite Yönetimi
Measuring what customers actually think and handling complaints so that they strengthen the relationship. Covers satisfaction measurement beyond…
Tesis Yönetimi
Delivering cleaning and waste services in buildings. Covers cleaning specifications and frequencies, methods and equipment, infection control and…
Tesis Yönetimi
Managing fire safety in occupied buildings. Covers fire behaviour and the duties on those responsible, fire risk assessment, means of escape and…
İnsan Kaynakları
A comprehensive introduction to the field of Human Resources, ideal for those new to HR or managers needing to understand the HR function.
İnsan Kaynakları
This course equips participants with the essential skills for effective recruitment and interviewing to attract and select the best talent.
İnsan Kaynakları
Equip HR professionals and managers with the skills to effectively manage employee relations, handle conflicts, and foster a positive work environment.
Satış ve Pazarlama
A comprehensive course on retail business management, from store operations and merchandising to customer experience and e-commerce.
Satış ve Pazarlama
This course focuses on strategies and techniques to build and maintain strong, long-lasting customer relationships.
Sağlık, Güvenlik ve Çevre (HSE)
A one-day, hands-on course in workplace first aid, cardiopulmonary resuscitation (CPR) and the use of an automated external defibrillator (AED). It is aligned with OSHA 29 CFR 1910.151 and current resuscitation guidelines.
Yönetim ve Liderlik
Learn practical strategies for managing difficult conversations and behaviors in the workplace.
