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Online · Self-pacedFreeManagement & LeadershipIntermediateEnglish

Managing Difficult Conversations and Conflict

Handling the conversations most people avoid, and the conflict that follows when they do. Covers why difficult conversations are avoided and what avoidance costs, preparing and structuring them, managing emotion, resolving conflict between others, and mediating and escalating appropriately.

Taught by Icompetent Solutions

Modules
7
Lessons
30
Duration
5h 43m
Level
Intermediate
Quizzes
7 graded
Enrolled
2
Industries

Course content

7 modules · 30 lessons · 5h 43m

How the subject fits together, your own patterns under pressure, and the two core skills every difficult conversation depends on: listening and assertive speech.

Topics covered

Difficult Conversations
Conflict Resolution
Mediation
Feedback
Communication

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Part of a program

First-Time Manager · 7 courses

  1. 1Leadership FundamentalsFree
  2. 2Managing People and PerformanceFree
  3. 3Delegation and Time ManagementFree
  4. 4Coaching and Developing PeopleFree
  5. 5Managing Difficult Conversations and ConflictThis course
  6. 6Decision Making and Problem SolvingFree
  7. 7Team Building and MotivationFree
See the program

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