Online · Self-pacedFreeManagement & LeadershipIntermediateEnglish
Managing Difficult Conversations and Conflict
Handling the conversations most people avoid, and the conflict that follows when they do. Covers why difficult conversations are avoided and what avoidance costs, preparing and structuring them, managing emotion, resolving conflict between others, and mediating and escalating appropriately.
Taught by Icompetent Solutions
- Modules
- 7
- Lessons
- 30
- Duration
- 5h 43m
- Level
- Intermediate
- Quizzes
- 7 graded
Course content
7 modules · 30 lessons · 5h 43m
How the subject fits together, your own patterns under pressure, and the two core skills every difficult conversation depends on: listening and assertive speech.
- Mapping Difficult Conversations and Conflict at WorkPreview11 min
- Your Own Conflict Habits and Triggers11 min
- Listening Under Pressure11 min
- Speaking Assertively11 min
- Module 1 quiz: Foundations8 questions · pass 70%
Topics covered
Difficult Conversations
Conflict Resolution
Mediation
Feedback
Communication
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