Frequently asked questions

I signed up with Google. How do I reset my password?

There is no iCompetent password for a Google account. Use Continue with Google to sign in.

Do I need a separate account for corp.icompetent.com?

No. The same account works on icompetent.com and corp.icompetent.com.

I see "Too many attempts".

Wait a few minutes, then try again.

A level is locked. Why?

Levels open in order. Finish every required item in the level before it. An item waiting for sign-off does not count as done yet. See Levels open in order.

Why can I not mark an assessment as done?

Assessments complete only when you pass them. Answer every question and submit; if you do not pass, try again.

My evidence file was rejected.

Use a PNG, JPEG, WebP, PDF, MP4 or WebM file of up to 512 KB. A compressed PDF or a smaller photo usually works.

My skill record expired. Do I have to do the whole skill again?

No. Pass the assessment again. This renews your record.

Why can I not see the right answers after a quiz?

The correct answers are shown once you pass. Review the lessons for the questions marked wrong, then try again after the short wait.

There is a mistake in the name on my certificate.

A certificate cannot be renamed after it is issued. Correct your name on My account, then use Start again on the course and finish it again to get a new certificate.

Someone checked my certificate number and could not see my name.

That is by design. Send them the secure link printed on your certificate instead. See Verify a certificate.

I paid but my course is not there.

Sign in with the account you bought with and wait a few minutes. If it is still missing, contact us. See Payments and refunds.

See also the FAQ page, or contact us.